Good enough is not what we do.
Effortless is.

Making an experience great requires simplification across the entire value chain of a service.

 Simplify. Challenge. Repeat.

Making a service experience great requires simplification across the entire value chain of a service. In most organisations this entails challenging the status quo, to offer alternative viewpoints and sometimes to just think that little bit differently.

But most of all, we are about enabling our customer to be keep improving their services, long after we leave. Teaching them the skills that are required to continually make their services better, more effortless - making their work flow.

 
Service Transformation

Service Transformation

Servicenow Platform

Servicenow Platform

Data Optimisation

Data Optimisation

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Service Transformation

Simplify your service. Delight your customer.

At Big House we fundamentally believe that services should be effortless for those who consume them, but also for those who are responsible for maintaining them. This requires our customers to learn how to make service simple and how to establish a true service mindset.

Types of activities we assist our clients with:

  • Enterprise Architecture & Business Capability Maps

  • Enterprise Service Management

  • Simplifying Service Portfolio

  • Service Performance Improvement

  • Service Simplification & Workflow

  • Service Management Strategy & Roadmap

  • Service Portal

ServiceNow Platform

Deliver on the platform promise.

We help our customers extract the maximum value from their Servicenow investment and increase the general platform utilisation to deliver on its promise.

Types of activities we assist our clients with:

  • ServiceNow Platform Implementation

  • ServiceNow Development

  • ServiceNow Health Assessment

  • ServiceNow Workflow

  • ServiceNow Training

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Data Optimisation

Make sense of all the data you have.

We help our customers to make sense of the large volume of service management information data in a pragmatic and streamlined way.

Many of our clients have a large volume of data available but struggle to make sense of it. We help them improve access to this data to support them making better decisions and provide more meaningful insights.

Type of activities that we help our clients with:

  • Data Transformation

  • Data Warehouse and Servicenow data exchange

  • Servicenow integration.